Last updated: February 2025. Your privacy is important to us. Learn how we collect, use, and protect your data.
We implement industry-standard security measures to protect your personal information from unauthorized access.
We are transparent about what data we collect, how we use it, and who we share it with.
You have the right to access, update, or delete your personal information at any time.
We only collect the data necessary to provide and improve our services.
We comply with GDPR, CCPA, and other privacy regulations to protect your rights.
Our privacy practices are clearly documented and easy to understand.
This Privacy Policy applies to Cluetik (“we,” “us,” “our”) and describes how we collect, use, store, and disclose personal information when you use our website, platform, and AI-powered services (the “Services”). It applies to visitors, registered users, and any person whose data we process. By using our Services, you consent to the practices described in this policy.
We collect information that you provide directly (e.g., account registration, contact forms, support requests) and information we obtain automatically when you use our Services.
We use your information to: provide, operate, and improve the Services; process transactions and send related communications; authenticate users and enforce our terms; send product updates and marketing (where permitted); respond to support requests; conduct analytics and research; protect against fraud and abuse; and comply with legal obligations. We may use aggregated or de-identified data for product improvement and benchmarking.
Where applicable under the GDPR, we process personal data based on: performance of a contract with you; your consent; our legitimate interests (e.g., security, analytics, product improvement); and compliance with legal obligations. You may withdraw consent or object to certain processing where applicable; that may limit our ability to provide some Services.
We do not sell your personal information. We may share data with: service providers (hosting, analytics, payment, email, support) under strict confidentiality and data-processing terms; professional advisers (e.g., lawyers, auditors) when necessary; and law enforcement or regulators when required by law or to protect our rights and safety. In the event of a merger, acquisition, or sale of assets, your information may be transferred; we will notify you of any such change.
Your data may be processed in countries outside your residence, including the United States and India. We ensure appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions) where required by applicable law.
We retain personal information for as long as your account is active or as needed to provide the Services, and thereafter as required for legal, tax, or regulatory purposes, or for legitimate business needs (e.g., dispute resolution). Usage and log data may be retained for a limited period. You may request deletion of your account and associated data subject to applicable retention obligations.
Depending on your location, you may have the right to: access, correct, or delete your personal data; restrict or object to processing; data portability; withdraw consent; and lodge a complaint with a supervisory authority. In the US, California residents have additional rights under the CCPA (e.g., right to know, delete, opt out of sale—we do not sell personal information). To exercise your rights, contact us at privacy@cluetik.agency or use in-app settings where available. We will respond within the timeframes required by applicable law.
We use cookies and similar technologies (e.g., local storage, pixels) for authentication, preferences, analytics, and security. You can control cookies via your browser settings and our cookie preference center where offered. Blocking certain cookies may affect functionality. For details, see our Cookie Policy.
Our Services are not directed to individuals under 16 (or higher where required). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. For material changes, we will provide additional notice (e.g., email or in-app notification). Your continued use of the Services after the effective date constitutes acceptance of the updated policy.